At Pawuni™, we totally understand that even the best pet parents might need to make a change or cancel an order. Life happens! If you need to make a paw-sitive adjustment, just send us an email at support@pawuni.com or fill out our Modify or Cancel Form with your order number and the update you’d like to make. We’ll fetch your request and confirm as soon as it's processed.
🐶 You have a 5-hour window after placing your order to make any changes or cancellations. After that, your order goes straight into our production queue, and we won’t be able to make any more edits.
If you request a modification, we’ll do our best to update it with the info you provide. But if we don’t hear back with the details within 24 hours, we’ll have to close the case and proceed with the original order info – we don’t want to keep your gift waiting too long!
🐾 Pro tip: Double-check your order before hitting that "place order" button to make sure everything is paw-fect!
🚚 Heads up: Changes might delay delivery, especially during peak seasons (like holiday tail-wagging time). We’ll work our tails off to coordinate the update with our manufacturing team.
By placing an order with Pawuni™, you agree to these terms. Got questions or need help? We’re all ears — just bark at us at support@pawuni.com anytime!
Thanks for being part of our pet-loving family!
By placing an order, you accept all terms and conditions mentioned above. If you have any questions or concerns, please do not hesitate to contact us at support@pawuni.com.
It was great. Shipping time took a little long but understandable since it’s a custom order and shipped from China. Would purchase from site again.
Bought a mug for my son as a reminder of his cat who is still loved & never be forgotten.
A great gift for my dog-loving sister on her birthday…a fond remembrance of her 5 dogs she rescued over the years
Great product and such a wonderful gift. Plus the customer service was fabulous. I had a small issue and they resolved it right away.
Beautiful gift! Seller was very responsive to all of my questions and concerns. Quick shipping and better than expected. Thank you Quinn!
Excellent quality and matched description
This is a lovely stone mug that I purchased for a friend who recently lost her beautiful cat. It's well made, was packaged perfectly to protect the contents and exactly as it is pictured. So happy with this mug and know my friend will also love it. Highly recommend this product and seller. Thank you so much.
Gorgeous pot to remind me of my three girls : Houdini, Smudge and Minnie
Wunderschöne Tasse mit meinen beiden 🐈🐈⬛
The mug is perfect. My niece LOVED it as a surprise Birthday gift. It’s very well crafted. Heavy and she loved the shade of blue. She was so happy to have all three of her cat kids on one mug! Me, not ever being a pet owner, didn’t think much about the Halo and decided to put it over the first cat she got of the three. She asked me,”why Stella;” and I explained … and she said, “But Stella isn’t dead.” We still love the mug and Stella is a special cat. Two other women I polled in my office immediately thought that’s what the halo indicated..,that the cat had crossed over the rainbow bridge and no longer living.
Maybe let people know if it means this ?
This mug is really cute and the personalization is very meaningful to us! The only thing we don't like is that the mug is quite small for people who normally drink from 16-20 ounce mugs and travel mugs. Would love the same design mug that holds more. Also, no care instructions were sent with it - can it go into the microwave and dishwasher?
So cute! Nice weight and holds an amount of beverage!
I absolutely love my flag! I’ve gotten so many compliments & I love that it has my pup’s actual photo!
Wonderful Poster
in good Qualität
Love it!
Looks perfect
